亞馬遜干貨-平臺上賣(mài)假貨被封店鋪，申訴郵件模板一篇
很多跨境電商小伙伴們在做亞馬遜時(shí)遇到賣(mài)仿品假貨，被亞馬遜關(guān)店的，今天我們有個(gè)申訴郵件模板分享給大家，這樣寫(xiě)的成功案列目前已經(jīng)發(fā)生，當然，還只是少數，為什么不試試你的運氣呢？
申訴模板
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won’t sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we’ve been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer’s right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名
譯篇：
親愛(ài)的亞馬遜賣(mài)家支持
今天我收到亞馬遜的通知，說(shuō)因為出售假冒產(chǎn)品而取消了我的銷(xiāo)售權，我立即查詢(xún)了亞馬遜說(shuō)的幾個(gè)產(chǎn)品。
首先作為一名剛在亞馬遜上銷(xiāo)售沒(méi)多久的賣(mài)家，我們缺乏對亞馬遜規則的認知，沒(méi)有認真去了解亞馬遜的規則和違禁品。其次，在亞馬遜提出的幾個(gè)產(chǎn)品里，我并不知道這個(gè)是一個(gè)品牌產(chǎn)品，對于這一點(diǎn)我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個(gè)產(chǎn)品，并永久不會(huì )再次銷(xiāo)售。
通過(guò)對我的店鋪指標以及客戶(hù)反饋，我認為亞馬遜應該能夠認識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣(mài)家。我們沒(méi)有收到客戶(hù)的投訴以及差評。我希望亞馬遜能夠考慮到這一點(diǎn)。
如果恢復我的銷(xiāo)售權，我后期銷(xiāo)售計劃如下：
1：首先我會(huì )很認真去閱讀和了解亞馬遜的詳細銷(xiāo)售規則以及銷(xiāo)售產(chǎn)品范圍。
2：我會(huì )認真檢查核實(shí)庫存以及我銷(xiāo)售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現將立即刪除，并永久不會(huì )再次出售。
3：我會(huì )檢查我所有賣(mài)出的產(chǎn)品，如果客戶(hù)反映任何不滿(mǎn)意或者產(chǎn)品問(wèn)題，我將在12小時(shí)內為他們解決問(wèn)題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會(huì )立即咨詢(xún)亞馬遜，不會(huì )盲目任意的去銷(xiāo)售。
以上是我對這次亞馬遜取消我銷(xiāo)售權作出的應答。我希望亞馬遜能夠再次提供給我們一個(gè)改過(guò)的機會(huì )。我們將以最大的努力和最認真的態(tài)度去從事以后再亞馬遜上的銷(xiāo)售工作
期待你的回復
最真摯的問(wèn)候
友情提醒：模板雖好，但請勿照搬，直接模仿，這個(gè)申訴的申請思路可以借鑒。 不承擔任何意外情況。
對其他的跨境電商平臺也都可以效仿的哦！
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